Incident Response Support Services
Proactive readiness, reactive incident management, forensic coordination, documentation, remediation support and targeted threat hunting.
Know when to bring this work into the program.
Use incident response support to improve readiness before an event and to add experienced coordination, investigation and documentation when an event occurs.
A scope built around the risk.
Proactive readiness, reactive incident management, forensic coordination, documentation, remediation support and targeted threat hunting.
- Preparation, playbooks and response-team readiness
- Triage, containment and evidence preservation
- Forensic, legal, insurance and provider coordination
- Recovery, communications and lessons learned
Useful output for the people who must act.
- Proactive readiness recommendations
- On-call incident guidance within the agreed scope
- Investigation and decision documentation
- Remediation and post-incident improvement plan
A process designed for incident response support services.
Prepare roles and playbooks
Begin with preparation, playbooks and response-team readiness and confirm the systems, people and evidence needed to answer the client’s specific questions.
Triage and contain
Review triage, containment and evidence preservation. Then evaluate forensic, legal, insurance and provider coordination to determine whether the relevant controls operate as intended.
Coordinate decisions
Assess recovery, communications and lessons learned and connect the result to credible security, operational and business impact.
Recover and learn
Provide proactive readiness recommendations and on-call incident guidance within the agreed scope, then align responsible parties around the next actions.
Move from activity to clarity.
Who has authority to make urgent decisions?
To answer this, Elteni analyzes preparation, playbooks and response-team readiness together with triage, containment and evidence preservation. The client receives proactive readiness recommendations, with the evidence, context and next steps needed to act.
What evidence must be preserved and who controls it?
To answer this, Elteni analyzes triage, containment and evidence preservation together with forensic, legal, insurance and provider coordination. The client receives on-call incident guidance within the agreed scope, with the evidence, context and next steps needed to act.
How will legal, insurance, clients and regulators be coordinated?
To answer this, Elteni analyzes forensic, legal, insurance and provider coordination together with recovery, communications and lessons learned. The client receives investigation and decision documentation, with the evidence, context and next steps needed to act.
The result does not have to live in another report.
Relevant findings, evidence, owners and remediation status can be centralized in the Elteni Platform as part of an ongoing relationship.
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